A.Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order. B. We ship from our head office in Maheshwar, Madhya Pradesh, India. C. We use DHL courier services to deliver your purchase at your doorstep outside India. D. Your order will be processed within 48–72 hours of confirmation. The estimated time for overseas delivery is 10–14 days. E. Once your purchase is shipped, the status of your order will change. You can then make a note of the tracking number from the “My Orders” section of your account. F. Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. G. If the customer is dissatisfied with the product(s) delivered then he/she needs to mail us at firstname.lastname@example.org within 3 days from the date of receipt of the product. Beyond that, complaints related to the purchase will not be entertained. H. We do NOT issue refunds on retail purchases shipped overseas. In case you are dissatisfied with the product, you will have first reach out to our customer service office at +91 8319321789 or write to us at email@example.com and explain the reason for your dissatisfaction. You will then be asked to return the product(s) to our address in Maheshwar, Madhya Pradesh. The product(s) must NOT be damaged, modified or altered in any manner. Once we receive the product(s), the same is approved by our team to be in good condition, we will initiate the product replacement procedure for you, wherein you will be able either to purchase another unit of the same product(s), or to make another alternate purchase of the same value as the returned product(s). I . Shipping charges on all replacement orders to be shipped outside India will have to be borne by the customer.